FAQ

IPL HAIR REMOVAL

How does IPL work?
⦁ Light energy from IPL is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells.(Shown in the image below)

Is it safe?
⦁ There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal at home and in clinics.


Does it hurt?
⦁ No, one of the biggest advantages of IPL over other types of laser is that it is far less painful. Most customers explain that there is no pain whatsoever or the feeling as a warm sensation on the skin.


How long does it take before I start seeing results?
⦁ Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.


How often do I use it?
⦁ Stage 1. Twice a week for the first 4 weeks.
⦁ Stage 2. Once a week for the 4-8 weeks.
⦁ Stage 3. Treat when needed after 8-12 weeks.


What areas of my body can I use this on?
⦁ You can use your handset almost anywhere on your body, including your Brazilian and face (just be sure to not get too close to your eyes). Do not use on the most sensitive part of the body(genital or anus)


How long do I need to use it?
⦁ We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed.


Do I need to shave before an IPL session?
⦁ Yes, you should shave the desired areas before using your EXO’s handset. A close to skin shave is best recommended. The IPL light energy will reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be intact for IPL to be effective. Therefore waxing, plucking, threading, epilating will defeat the purpose of the IPL session.


Do I need to wear sunglasses that are included in the package?
⦁ Yes, it is recommended and advisable to wear the sunglasses during each session. IPL devices are safe to use at home, however there are some precautions before using it. One of them is to wear safety glasses during your IPL session.
⦁ Our product does come with a built in sensor which will not flash or trigger unless it is pressed up against your skin. However, for the safety of our customers, we have included the sunglasses for the end user to put on.


During sessions, is it normal to have a slight burning smell?
⦁ Yes, this is perfectly normal. When the light energy is heating your hair, you may notice a faint burning smell, but this means there may be some hairs that have not been shaved. Please make sure that you have completely shaved before starting your session.


Is it safe to use over freckles or moles?
⦁ You should not IPL over very dark freckles or moles, however light freckles are fine.


Does the IPL work on all hair colors?
⦁ IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey coloured hair.


Is it safe to use IPL over tattoos?
⦁ No, you should not IPL over tattoos. However, going around tattoos is fine.


Is IPL safe to use while pregnant or breastfeeding?
⦁ Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still do not recommend using our handset as a precaution and unknown complications.


Does the IPL come with a warranty?
⦁ Yes, our handsets come with a 12-month warranty


FRENCH PINK CLAY MASK


How often should I use the French pink clay mask?
⦁ We recommend using the French Pink Clay Mask 3-4 times per week for best results. If you have sensitive skin we recommend testing out the product to see how it feels by starting out with once a week.
Remember to moisturise after your Clay Mask application!


Why am I breaking out after using this mask?
⦁ The Kaolin clay in our french pink clay mask detoxifies your skin by pulling out impurities from beneath the skin's surface. When the clay pulls all these toxins from below your skin, you may find your skin breaking out.. Only temporarily. No need to panic! This is your skin detoxifying and the French Pink Clay Mask doing its job. Be sure to moisturise after you use the mask and you'll be on your way to more beautiful and clear skin in no time!

What is Pink clay?
⦁ EXO beauty’s Pink clay is a mixture of white and red clay. This pink clay is a form of kaolin clay and it is known for extracting impurities and absorbing excess oils without causing inflammation or redness. Using kaolin clay is the more natural approach for treating acne and for treating breakouts.
⦁ Pink clay helps to revitalize and replenish skin with moisture while drawing out impurities. It is safe for sensitive skin, while delivering amazing results just within a few uses!


Is it normal to have some redness after using the clay mask?
⦁ Yes, redness after applying the french clay mask is normal. Your face may get a bit red or blush because pink clay brings blood to the surface of your skin while it pulls out impurities from your skin.
Here are a couple of ways that may help with your redness.
⦁ Avoid using hot water to rinse off your mask, use lukewarm water
⦁ Reduce the length of time that the mask is being applied. If it is completely dry and cracked then it has been applied for too long. Ideally, it should be slightly tacky to touch.
⦁ Do not scrub your face when you are removing the clay mask. Remove the mask by gently massaging your skin. Remember the skin on your face and neck is extremely delicate!
⦁ Avoid applying moisturizer right after. Always moisturize after your clay mask applications. However it is best to let your skin rest and breathe for 15-20 minutes.

What is the shelf life of your French clay mask?
⦁ Our clay mask has a shelf life of 24 months. Please make sure to store your product in a cool dry place.

Is it ok for me to use this product when I have eczema?
⦁ Yes! It is known that clay masks and facials dry your skin so please make sure to moisturize after removing the mask.
⦁ If you do suffer from either, you may experience a slight tingling sensation when you first couple of applications. However, please note our products do not contain any ingredients that might trigger eczema or rosacea. Everyone has different types of skin and each skin reacts differently to certain skin care products. If you are concerned, we recommend checking with your doctor or dermatologist if you have any major concerns before using our clay mask.

 


SHIPPING


⦁ WHERE CAN EXOBEAUTY'S PRODUCTS BE SHIPPED?
WE SHIP INTERNATIONALLY.
⦁ DO YOUR SHIPPING COSTS INCLUDE IMPORT DUTIES OR ANY OTHER FEES?
OUR SHIPPING COSTS COVER ONLY THE TRANSPORTATION OF THE PRODUCT FROM OUR WAREHOUSE TO THE COUNTRY OF THE RECIPIENT AND DO NOT COVER ANY IMPORT DUTIES, TAXES, OR ADDITIONAL FEES. DUTIES, TAXES AND FEES FOLLOW LOCAL REGULATIONS AND IT IS THE RECIPIENT'S RESPONSIBILITY TO BE AWARE OF THE POLICIES IN THEIR COUNTRY. THE RECIPIENT ALONE IS FULLY RESPONSIBLE FOR PAYMENT OF ANY FEES OR DUTIES GENERATED BY THEIR PURCHASE.
⦁ WHEN IS THE EXPECTED DELIVERY AND HOW WILL I KNOW WHEN MY PURCHASE IS ARRIVING?
OUR STANDARD SHIPPING IS FREE AND THE DELIVERY TIME USUALLY WILL TAKE 4-7 BUSINESS DAYS DEPENDING ON THE COUNTRY. FOR EXPEDITE SHIPPING(WHICH USUALLY TAKES 3-4 DAYS), YOU WILL RECEIVE NOTIFICATIONS VIA EMAIL ONCE YOUR PRODUCT IS DISPATCHED FROM OUR SHIPPER.
⦁ HOW DO I CHANGE MY ORDER?
TO MAKE CHANGES TO YOUR ORDER, PLEASE SEND US AN EMAIL WITH YOUR ORDER NUMBER AND THE CHANGES YOU WOULD LIKE TO MAKE. CHANGES CANNOT BE MADE AFTER THE ORDER HAS BEEN PROCESSED. MAY BE PROCESSED WITHIN 48 HOURS.


RETURNS

WE WILL REPLACE ANY DAMAGED PRODUCTS IF YOU RETURN THEM WITHIN 14 DAYS OF PURCHASE. PLEASE CONTACT US AT: INFO@EXOBEAUTY.CO TO FIND OUT HOW TO SEND DAMAGED PRODUCTS BACK TO OUR NEAREST WAREHOUSE AND WE WILL PROCESS THE REPLACEMENT AFTER WE RECEIVE THEM.
PLEASE ALWAYS INCLUDE YOUR ORDER CONFIRMATION NUMBER IN THE SUBJECT LINE SO WE CAN BE SUPER SPEEDY WHEN REPLYING!
*PORTABLE LASER HAIR REMOVAL
FOR THOSE OF YOU WHO HAVE PURCHASED THE PORTABLE LASER HAIR REMOVAL AND ARE NOT SATISFIED WITHIN 60 DAYS AFTER PURCHASING THE PRODUCT MAY RETURN IT FOR A FULL REFUND. THE ITEM MUST NOT BE DAMAGED OR HAVE ANY VISIBLE MARKINGS ON THE ITEM. ALSO, IT MUST BE FULLY FUNCTIONAL AND BE RETURNED WITH THE ORIGINAL PACKAGING BOX.
IF THE ABOVE ARE MET, PLEASE CONTACT US AT: INFO@EXOBEAUTY.CO. WE WILL THEN PROVIDE THE DETAILS FOR THE RETURN SHIPMENT(NOT REIMBURSED) AND PROCESS THE FULL REFUND ONCE THE ITEM IS RETURNED TO OUR WAREHOUSE/MANUFACTURER.



IPL INFORMATION

Over the years, hair removal devices and treatments have begun to increase in popularity. Getting a bikini wax, shaving your legs, and even removing armpit hair have become the norm in most areas. That being said, hair removal can often become a costly, tedious process. Luckily, at-home laser hair removal devices can do the work for you.


IPL and laser hair removal devices gently destroy your hair follicles by using Intense Pulse Light (IPL) technology. Once you have a laser hair removal device, you can remove hair at home for less money and less time. Keep reading below to learn more about the most frequently asked questions regarding IPL and laser hair removal devices.

Do these devices actually work?

Yes! At-home laser hair removal devices utilize Intense Pulse Light technology to remove the hair follicle. These devices work under the skin to provide long-term results after just a few treatments. Since they go under the epidermis and into the second layer of your skin, they work long-term to permanently get rid of the hair follicle after just a few treatments that are spaced weeks apart.

In fact, many studies have been conducted to figure out whether or not these devices truly do the trick. In these studies, the stunning majority of participants found significant, long-term hair reduction after just a few uses that are typically 4-8 weeks apart.

Are these devices safe?

Yes, these devices are safe to use. In fact, IPL and laser hair removal devices have been tested since the 1970s and gone under many improvements since then. These devices are also FDA approved, and, if you use the device properly, zero to minimal side effects should be expected.

Since the Intense Pulse Light goes underneath the skin, the first layer of your skin will never be harmed. However, it’s important to use the device correctly and follow any pre-treatment or post-treatment instructions carefully.

Which skin types can be treated?

Not everyone will experience the same results from at-home laser hair removal devices. These devices are highly recommended for individuals with Fitzpatrick skin type 1, 2, or 3. If you have a darker skin tone, you may use this device, but it’s recommended to use it on a lower setting, especially while starting out. That being said, for those with Fitzpatrick skin type 4, 5, or darker, there are many hair removal alternatives out there that will be safer for your skin.

What can people with the darkest skin type use?

Individuals with Fitzpatrick skin type 4 or 5 can only use IPL devices with elos technology. These devices combine Intense Pulse Light and Radio Frequency to provide a safe, painless, and permanent hair removal solution for all skin types. With their longer wavelengths and lower fluence levels, these devices provide gentle hair removal that are safe for those with a darker skin tone.

Which hair colors can be treated?

In general, the darker the hairs, the more effective the device, since the contrast between the hair and skin color is most noticeable. The darker the skin, the more prone you’ll be to rashes, blisters, or other adverse reactions.

If you have white, blonde, gray, or red hair, these devices may not be effective in removing the hair follicle since the devices cannot detect the hair follicle against the skin. If you have dark blonde, brown, or black hair, these devices are suitable for your hair removal needs!

When will I see long-term results?

On average, it takes 4-8 uses of an IPL device to start seeing long-term results. However, if you have a darker skin tone and are using a device with both IPL and RF, it will take at least 8 sessions to start seeing long-term results.

That being said, results differ from person to person, depending on their skin tone, body area that went under treatment, and hair color.

How often should you do at-home laser hair removal?

Most dermatologists recommend using an IPL or at-home laser hair removal device every 4 to 6 weeks. This way, you’ll be able to catch the hair at the perfect time during its growth cycle and the device will be able to remove the follicle more efficiently. However, since the hair on your legs grows much slower, dermatologists recommend doing laser hair removal on your legs every 8 to 12 weeks for the best results.

Can pregnant or nursing mothers use these devices?

Since hormones go through massive changes during pregnancy, expecting mothers are not supposed to use IPL or laser hair removal devices until after the child is born and once their hormones have returned back to their normal state. One indicator of this is the return of a normal menstrual cycle. However, even once a child is born, it is not recommended to use one of these devices until after breastfeeding is completed.

Can these devices be used on tattoos?

Since the Intense Pulse Light can be absorbed by tattoos, it is not recommended to use these on tattooed skin. Not only could these devices cause partial removal of the tattoos, but you may experience an adverse reaction as well. The best way to use these devices if you have tattoos is to simply avoid the tattooed area of skin and treat the rest of your body instead.

When and how should patch tests be done?

Before using an IPL or laser hair removal device on a regular basis, it’s best to do a patch test. A patch test is done to ensure that your skin is compatible with the treatment. That way, you won’t experience any adverse reactions. If you do, you’ll know beforehand so that you can go through with a different treatment instead.

Patch tests should be done on an area that you plan to remove hair from. It’s also important to start from the lowest energy level and to go up from there. This way, you’ll be able to gauge your pain tolerance and understand which type of device you should use and how often.

What are the most common side effects of laser hair removal?

Although most people experience zero to minimal side effects, adverse reactions are possible. The most common side effect of an IPL device is pain. Since the Intense Pulse Light is converted into heat, some users feel mild discomfort or pain, especially during their first few uses.

Although mild pain is normal, other adverse reactions are not. If you experience blistering, scarring, pigmentation, burning, or paradoxical hair growth, it’s best to stop using the device and find an alternative hair removal method.

Does at-home laser hair removal hurt?

Although it depends on your pain tolerance, some people may experience mild pain during their first few uses of a laser hair removal device. This is not uncommon and is actually an indication that the lasers are effectively removing your hair follicles. However, if you experience too much pain, it may be best to lower the energy level on your device.

Before treatment, it’s best to use a thin, light cooling gel on your treatment areas. This can help reduce the pain from light energy.



Which areas can an IPL device be used on?

The vast majority of IPL and laser hair removal devices can be used on any part of the body below the chin. This includes the bikini area, your back, arms, stomach, and legs.

How should I prepare for the treatment?

In the few days prior to your treatment, you should avoid lotions, sunscreens, and fake tanners. You should also avoid excessive sunlight.

Although not necessary, it’s recommended that you shave the night before your treatment since the hair does not need to be above your epidermis. You should avoid waxing or plucking your hair for at least a month before your treatment so that the hair follicle has time to grow in. You should also stay away from any peels or microdermabrasion treatments during the month before your hair removal treatment.

What should I do on my skin after the treatment?

After your laser hair removal treatment, you should avoid waxing, plucking, and microdermabrasion. Once all of the redness is gone, you may exfoliate your skin. Redness on the skin typically subsides within 48 hours of finishing the laser hair removal treatment.

Directly after your hair removal treatment, you should avoid taking hot baths or showers for at least 48 hours. You should also avoid tanning, tight clothing, and excessive deodorants on the treated area.

For the best results and quickest recovery, it’s best to apply a vitamin E moisturizer and avoid any exfoliants within a few days of finishing the treatment.

Do you have to remove all hair between each treatment?

Removing all of your hair in between treatments is not necessary. This is what makes IPL and at-home laser hair removal so much more convenient than waxing, plucking, or shaving. However, if significant regrowth occurs between treatments, shaving is the best option. Once again, plucking and waxing should be avoided altogether. More specifically, plucking and waxing should be avoided around 8 weeks before and after treatment.

Can both men and women use these devices?

Yes! Both men and women can use IPL or laser hair removal devices. However, since these can only be used below the chin, they are more popular amongst women and do not work to remove any beard hair.

It is also important to note that a man’s hair density, thickness, and growth cycle will likely differ from a woman’s, so it’s important to do patch tests before trying out laser hair removal for the first time.

Who shouldn’t use at-home laser hair removal devices?

Although almost anyone can use laser hair removal devices, it’s best to avoid these if you have recently…

Been exposed to the sun
Gone in a tanning bed
Had an eczema flare-up
Had skin cancer
Had hypo or hyperpigmentation
Taken cancer treatments
Had seizures
Had Accutane or Retin-A
Used hydrocortisone

Furthermore, if you’ve had any plucking or waxing done within the last 6 weeks, it’s best to wait longer to use a laser hair removal device. It’s also best to avoid perfume, sunblock, tanners, and deodorants before the procedure so that your skin can reduce its photosensitivity before undergoing Impulse Light Therapy.

Generally, those under 18 will need a guardian’s permission to undergo laser hair removal treatment. However, using an at-home device makes this more flexible.

If you are pregnant, breastfeeding, or have not gotten back into your menstrual cycle, it’s best to avoid laser hair removal products until your hormones are rebalanced.

Can I share my IPL device with others?

Since the at-home laser hair removal devices come with a removable cartridge, sharing them is easy. That being said, it’s best to make sure that the person using the product is suitable for laser hair removal. It’s also best to do a patch test before undergoing full treatment.

If your laser hair removal device does not come with a removable cartridge, it should not be shared with others.

If necessary precautions are taken, using an IPL or at-home laser hair removal device is a great way to save time and money in the long run. These devices are safe, easy to use, and effective in providing long-term removal of the hair follicle.

Whether you want to stop shaving, quit the constant wax appointments, or get rid of your pesky tweezers, an at-home laser hair removal device is a great alternative. Most of the time, these devices are time-saving, money-saving, and easy-to-use, even if you’ve never done laser hair removal before. These devices are also FDA approved and have been improved for the past five decades to provide the safest, most efficient hair removal experience possible.

By using an IPL or laser hair removal device at home, you’ll be able to remove hair from your own home, save money, and permanently get rid of hair follicles in unwanted areas.